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  1. Explore the Knowledge Center widget

    The knowledge center widget integrates guide content from the knowledge center website ( knowledge.benchsci.com/home ) with the application ( app.benchsci.com ) This widget is an alternative way for you to access existing articles in the knowl...
  2. What devices are best used to access the platform?

    ASCEND is a web-based platform that is designed to work best on a modern web browser on a desktop computer or laptop . Please check out this article to read more about supported browsers. ...
  3. Are some vendors favoured?

    We absolutely DO NOT bias search results toward our partners The data speaks for itself and good reagents and model systems rise to the top because they tend to be used more often. BenchSci is proud to be vendor-agnostic. You can trust that we...
  4. How do I reset or change my password?

    If you would like to change your password or can't log in because you've forgotten your password, enter your email address and select Forgot password on the login page. You will be prompted to Request Reset . You'll receive an emai...
  5. Why does my company have to pay for access?

    Free access is only provided for individual academic, government, or other non-profit researchers For pharmaceutical, biotechnology, and other for-profit companies, access is subscription-based. Enterprise subscription offers the privacy, secur...
  6. What's the best way to get in touch with us?

    There are a few ways to get in touch with us! Feel free to reach out to our Scientific Support team through one of these methods. Someone will be in touch within 1 business day! In-app Chat Email Request Form Click at the...
  7. How to create an account

    Thank you for your interest in creating an account! Please email support@benchsci.com if you have any questions! 1. Go to signup/login page: app.benchsci.com Check out this article to learn more about eligibility to sign up for ...
  8. How often are data in our database updated?

    We work hard to promptly capture the flow of new publications and products in our database Updating our database is a big job and we do it monthly so you can stay up-to-date with the latest and greatest. Our partnerships with a range of vendo...
  9. Why am I getting no results?

    No results on your first attempt? No problem! Here are a few tips to guide you through BenchSci's Reagent Selection application: If you have access to multiple reagent and model system types, start your search by choosing your product type...
  10. Why can't I find figures from a paper I wrote?

    We have analyzed over 15 million open- and closed-access publications — a lot goes into whether we show a paper on the platform For a figure from a publication to make it into your search results, we have to be highly confident in the data tha...